Account & profile

TL;DR — Open Account to update your name and email, change your password, manage notifications, view your subscription, and (if you really want to) delete your account.

Profile

Your profile is the parent-facing identity used in emails and on the dashboard. From Account → Profile you can update:

• Display name — shown in the top right of the dashboard and in emails ("Hi Sarah,").
• Email address — used for login and notifications. Changing it sends a verification code to the new address; the change applies once you confirm.

Children's names live on each child profile, not here. See Children.

Password & security

For email-and-password accounts you can:

• Change password — requires your current password. We enforce a minimum length and basic strength rules.
• Reset password — if you've forgotten it, use Forgot password from the login screen.
• Sign out everywhere — invalidates all sessions on every device. Useful if you've lost a phone.

Social sign-in accounts (Google / Apple / X) don't have a Pathora password. Manage security on the provider's site.

Notification preferences

Pathora sends three categories of email:

1. Transactional — verification codes, password resets, billing receipts. Cannot be disabled — these are required for the account to work.
2. Result notifications — "Your paper has been marked." On by default. Toggle off if you'd rather just check the dashboard.
3. Product updates — new features, occasional tips. Off by default; opt in if you want them.

Manage from Account → Notifications.

Subscription & billing

Account → Subscription is where you view your current plan, renewal date, payment method, and switch between monthly / annual / cancel. See Credits & subscriptions for the full breakdown.

Deleting your account

To delete:

1. Open Account and scroll to Danger zone.
2. Click Delete account.
3. Type your email address to confirm.
4. We'll log you out, delete your data within 24 hours, and email a final confirmation.

If you only want to stop being charged but keep your historical results, cancel Pro instead of deleting your account.

Data & privacy

• All paper images and personal data are stored in Google Cloud regions in the UK / EU.
• Children's data is treated as the parent's data — you are the data controller for your child.
• Full details: Privacy policy.

For a copy of all your data, email info@firstexams.co.uk with the subject line "Data export".